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We only accept returns of products purchased through bluesage.com.au. Blue Sage will fully refund or replace any goods purchased if they are found to be damaged or faulty.
Your damaged or faulty product(s) can be returned to us for a refund or exchange under the following conditions:
Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned damaged or faulty products.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.
If you found the products you ordered via bluesage.com.au damaged or faulty and wish to return it to us in accordance with the conditions listed above, please send an email with a clear photo of the damaged or faulty item(s) to be returned, copy of your receipt or invoice and detailed description to blue.sage@icloud.com. We will provide you with detailed instructions on how and where to send it, once your refund/exchange request is accepted.
Online Order Queries & Changes
Blue Sage will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email blue.sage@icloud.com and include your order number and concern, so we can assist you as quickly as possible.
Updated: November 2019
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